Last updated: [October, 28, 2025]
Thank you for shopping with us! This Payment & Returns Policy explains how payments are processed on our website and outlines our procedures for returns, refunds, and exchanges.
Payment Policy
When placing an order with MMD, payments should be received within 24 hours, via one of our accepted payment methods. Orders that are unpaid after 48 hours will be automatically canceled. Any canceled order cannot be placed back in processing status. If a payment comes in after an order is canceled, the order will remain canceled and a store credit will be given. A refund will not be provided for late order payments.
Order Cancellations
Orders can be canceled prior to shipping by contacting us as soon as possible. Once an order has shipped, cancellations cannot be processed. Orders that are unpaid after 48 hours will be automatically canceled.
Refund Policy
Our team members here at Magic Mushrooms Dispensary(MMD) takes product quality and customer safety very seriously. We have rigorous product testing standards that help us ensure that the product you are getting from us is the highest quality possible. In the rare event that you receive a product that you feel does not meet the quality standards you were expecting, we encourage you to reach out to our support team for further assistance. Our management team will review each refund request on an individual basis to determine the best possible resolution. If we determine that a refund is necessary, we reserve the right to offer Store Credit in place of a refund. The form of refund is determined based on your payment method, and order amount. We will work with each customer to come to a solution.
All customer concerns and refund requests must be submitted within 7 days of your order’s delivery. We are unable to provide any refunds for orders after 7 days.
If you for some reason receive a product that is defective, please let us know within 7 days so we can investigate right away. Each complaint will be reviewed by our management team and a store credit or replacement product will be given when appropriate. Replacement products will only be sent in the case of defective items. MMD reserves the right to determine the appropriate compensation (credit or replacement) on a case by case basis.
Credits will be given in the form of a coupon code. Each coupon code can only be used one time. If the credit is not used in full, the remaining credit becomes void and MMD will be unable to reissue a new coupon code for the remaining balance.
In the rare event that a customer is unhappy with an order we will work with the customer to determine best course of action to resolve the matter.
Refunds are subject to the approval of our management team. In the event there are multiples of the same items purchased, we will only be able to issue a refund for unopened items. If an item is opened and is not satisfactory, please do not open the remaining items, please contact customer service right away. Defective products will be determined by our management team on a case-by-case basis.
Our support or management team may request additional evidence that may aid in the investigation of your ticket. This may include asking photo photos, videos, or other information. If the requested information is not provided or refused, we reserve the right to refuse a refund, store credit, or return of any product.
Contact Us
If you have any questions, please visit our Frequently Asked Questions, or Contact Us via Live Chat Support or email us at [email protected]
